Solve problems with Mac OS X

Solve problems with Mac OS X

HP Color Laserjet CP2020 note Solve problems with Mac OS X NOTE:

If you are installing the product using a USB connection, do not connect the USB cable to the device and the computer before you install the software. Connecting the USB cable will cause the Mac OS X to automatically install the product, but the installation will be faulty. You must then uninstall the product, disconnect the USB cable, reinstall the software from the product CD-ROM, and reconnect the USB cable when the software prompts you.

The printer driver is not listed in the Print Center or Printer Setup Utility.
Cause
Solution
The product software might not have been installed or was installed incorrectly.
Make sure that the product PPD file is in the following hard-drive folder: LIBRARY/PRINTERS/PPDS/CONTENTS/RESOURCES/<LANG>.LPROJ, where <lang> is the two-letter language code for the language that you are using. If necessary, reinstall the software. See the getting started guide for instructions.
The PPD file is corrupt.
Delete the PPD file from the following hard-drive folder: LIBRARY/PRINTERS/PPDS/CONTENTS/RESOURCES/<LANG>.LPROJ, where <lang> is the two-letter language code for the language that you are using. Reinstall the software. See the getting started guide for instructions.

The product name, IP address, or Bonjour printer name does not appear in the printer list in the Print & Fax Center or Printer Setup Utility.
Cause
Solution
The product might not be ready.
Make sure that the cables are connected correctly, the product is on, and the Ready light is on. If you are connecting through a USB or Ethernet hub, try connecting directly to the computer or use a different port.
The wrong connection type might be selected.
Make sure that USB, IP Printing, or Bonjour is selected, depending on the type of connection.
The wrong product name, IP address, or Bonjour host name is being used.
Print a Configuration page (see Information pages). Verify that the product name, IP address, or Bonjour host name on the Configuration page matches the product name, IP address, or Bonjour host name in the Print Center or Printer Setup Utility.
The interface cable might be defective or of poor quality.
Replace the interface cable with a high-quality cable.

The printer driver does not automatically set up your selected product in the Print Center or Printer Setup Utility.
Cause
Solution
The product might not be ready.
Make sure that the cables are connected correctly, the product is on, and the Ready light is on. If you are connecting through a USB or Ethernet hub, try connecting directly to the computer or use a different port.
The product software might not have been installed or was installed incorrectly.
Make sure that the product PPD file is in the following hard-drive folder: LIBRARY/PRINTERS/PPDS/CONTENTS/RESOURCES/<LANG>.LPROJ, where <lang> is the two-letter language code for the language that you are using. If necessary, reinstall the software. See the getting started guide for instructions.
The PPD file is corrupt.
Delete the PPD file from the following hard-drive folder: LIBRARY/PRINTERS/PPDS/CONTENTS/RESOURCES/<LANG>.LPROJ, where <lang> is the two-letter language code for the language that you are using. Reinstall the software. See the getting started guide for instructions.
The interface cable might be defective or of poor quality.
Replace the interface cable with a high-quality cable.

A print job was not sent to the product that you wanted.
Cause
Solution
The print queue might be stopped.
Restart the print queue. Open Print Monitor and select Start Jobs.
The wrong product name, IP address, or Bonjour printer name is being used.
Print a Configuration page (see Information pages). Verify that the product name, IP address, or Bonjour printer name on the Configuration page matches the product name, IP address, or Bonjour printer name in the Print Center or Printer Setup Utility.

An EPS file prints with incorrect fonts.
Cause
Solution
This problem occurs with some programs.
●
Try downloading the fonts that are contained in the EPS file to the product before printing.
●
Send the file in ASCII format instead of binary encoding.

You are unable to print from a third-party USB card.
Cause
Solution
This error occurs when the software for USB printers is not installed.
When adding a third-party USB card, you might need the Apple USB Adapter Card Support software. The most current version of this software is available from the Apple Web site.

When connected with a USB cable, the product does not appear in the Print Center or Printer Setup Utility after the driver is selected.
Cause
Solution
This problem is caused by either a software or a hardware component.
Software troubleshooting
●
Check that your Macintosh supports USB and has the appropriate USB software from Apple.
●
Verify that your Macintosh operating system is Mac OS X V10.28 or later.
Hardware troubleshooting
●
Check that the product is turned on.
●
Verify that the USB cable is connected correctly.
●
Check that you are using the appropriate high-speed USB cable.
●
Ensure that you do not have too many USB devices drawing power from the chain. Disconnect all of the devices from the chain, and connect the cable directly to the USB port on the host computer.
●
Check to see if more than two nonpowered USB hubs are connected in a row on the chain. Disconnect all of the devices from the chain and connect the cable directly to the USB port on the host computer.
HP Color Laserjet CP2020 note Solve problems with Mac OS X NOTE:

The iMac keyboard is a nonpowered USB hub.

HP Color Laserjet CP2020 Solve problems with Mac OS X