Print-quality checklist
General print-quality problems can be solved by using the following checklist:
1.
|
Make sure the shipping locks have been removed from the transfer roller inside the rear door.
|
|
2.
|
Make sure that the paper or print media that you are using meets specifications. Generally, smoother paper provides better results.
|
|
3.
|
If you are using a special print media such as labels, transparencies, glossy, or letterhead, ensure that you have printed by type.
|
|
4.
|
●
|
Check the Supplies status page to see if any supplies are low or have reached their estimated end of life. No information is provided for non-HP print cartridges.
|
|
●
|
If the pages do not print correctly, the problem is with the hardware. Contact HP Customer Care. See Service and support or the flyer that came in the box.
|
|
|
5.
|
Print a Demo page from HP ToolboxFX. If the page prints, the problem is with the printer driver.
|
|
6.
|
Try printing from a different program. If the page prints correctly, the problem is with the program from which you were printing.
|
|
7.
|
Restart the computer and the product and try printing again. If the problem is not resolved, choose one of these options:
|
|
HP Color Laserjet CP2020 Print-quality checklist