Print-quality checklist
General print-quality problems can be solved by using the following checklist:
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| Make sure the shipping locks have been removed from the transfer roller inside the rear door.
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| 2.
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| Make sure that the paper or print media that you are using meets specifications. Generally, smoother paper provides better results.
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| 3.
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| If you are using a special print media such as labels, transparencies, glossy, or letterhead, ensure that you have printed by type.
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| 4.
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| Check the Supplies status page to see if any supplies are low or have reached their estimated end of life. No information is provided for non-HP print cartridges.
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| If the pages do not print correctly, the problem is with the hardware. Contact HP Customer Care. See Service and support or the flyer that came in the box.
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| Print a Demo page from HP ToolboxFX. If the page prints, the problem is with the printer driver.
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| Try printing from a different program. If the page prints correctly, the problem is with the program from which you were printing.
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| 7.
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| Restart the computer and the product and try printing again. If the problem is not resolved, choose one of these options:
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HP Color Laserjet CP2020 Print-quality checklist