|
|
|
| The supply memory for one of the print cartridges cannot be read or is missing.
|
| ●
|
| 10.0000 = black supply memory error
|
|
| ●
|
| 10.0001 = cyan supply memory error
|
|
| ●
|
| 10.0002 = magenta supply memory error
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|
| ●
|
| 10.0003 = yellow supply memory error
|
|
|
| Reinstall the print cartridge.
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| Turn the product off and then on.
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| If the problem is not solved, replace the cartridge.
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|
|
|
|
| ●
|
| 10.1000 = black supply memory is missing
|
|
| ●
|
| 10.1001 = cyan supply memory is missing
|
|
| ●
|
| 10.1002 = magenta supply memory is missing
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|
| ●
|
| 10.1003 = yellow supply memory is missing
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|
|
| Check the e-label. If it is broken or damaged, replace the cartridge.
|
| Verify that the cartridge is installed in the correct location.
|
| Remove and reinstall the cartridge and then power-cycle the product.
|
| If the error is with a color cartridge, try swapping it with a different color cartridge in the tray. If the same message appears, then there is an engine problem. If a different 10.10.XX message appears, replace the cartridge.
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|
|
|
|
| The product experienced an internal error.
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|
| Turn the product off, wait at least 30 seconds, and then turn the product on and wait for it to initialize.
|
| If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on.
|
| If the message persists, contact HP support.
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|
|
|
|
| The product has experienced an error with the fuser.
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|
| Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize.
|
| Turn off the product, wait at least 25 minutes, and then turn on the product.
|
| If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on.
|
| If the message persists, contact HP support.
|
|
|
|
|
| The product has experienced an internal hardware error.
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|
| Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize.
|
| If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product on.
|
| If the message persists, contact HP support.
|
|
|
|
|
| The product has experienced an error with one of the internal sensors.
|
|
| 1.
|
| Open the door to the cartridge tray and slide out the cartridge tray.
|
|
| 2.
|
| Inspect the white mechanism on the relevant cartridge. It is located on the right side of the cartridge.
|
|
| 3.
|
| Push the mechanism in and out slowly. A black flag will raise up as you push it. It should move smoothly. If not, push repeatedly to try to free up any potential obstruction.
|
|
| 4.
|
| Push in the cartridge tray and close the door.
|
|
| If the message persists, contact HP support.
|
|
|
|
|
| The product has experienced an internal error.
|
|
| Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize.
|
| If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on.
|
| If the message persists, contact HP support.
|
|
|
|
|
| The product has experienced a problem with its internal fan.
|
|
| Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize.
|
| If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on.
|
| If the message persists, contact HP support.
|
|
|
|
|
| The product has experienced a problem with one of the motors.
|
|
| Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize.
|
| If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on.
|
| If the message persists, contact HP support.
|
|
|
|
|
| The product has experienced an internal firmware error.
|
|
| Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize.
|
| If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on.
|
| If the message persists, contact HP support.
|
|
|
|
|
| An incompatible DIMM is installed.
|
|
| 1.
|
| Turn the product power off.
|
|
| 2.
|
|
| 3.
|
|
| If the message persists, contact HP support.
|
|
|
|
| <Color> in wrong position
|
|
| A print cartridge is installed in the incorrect slot.
|
|
| Be sure that each print cartridge is in the correct slot. From front to back, the print cartridges are installed in this order: black, cyan, magenta, yellow.
|
|
|
|
|
| An internal error occurred.
|
|
| Press OK to resume the job.
|
|
|
|
|
| The product front door is open.
|
|
|
|
|
| Genuine HP supply installed
|
|
| A genuine HP supply was installed. This message will appear briefly after the supply is installed and then be replaced by the message Ready.
|
|
|
|
|
|
| More than one print cartridge is installed in the incorrect slot.
|
|
| Be sure that each print cartridge is in the correct slot. From front to back, the print cartridges are installed in this order: black, cyan, magenta, yellow.
|
|
|
|
| Install <Color> cartridge
|
|
| The cartridge is either not installed or not correctly installed in the product.
|
|
|
|
|
|
| You are using an incorrect printer driver.
|
|
| Select the correct printer driver.
|
|
|
|
|
| The product has detected a jam.
|
|
| Clear the jam from the location indicated. The job should continue to print. If it does not, try reprinting the job.
|
| If the message persists, contact HP support.
|
|
|
|
| Clear jam and then Press [OK]
|
|
| The product has detected a jam.
|
|
| Clear the jam from the location indicated, and then press OK.
|
| If the message persists, contact HP support.
|
|
|
|
|
|
|
|
|
| Load tray # <TYPE> <SIZE>
|
|
| A tray is configured for the media type and size that the print job is requesting, but that tray is empty.
|
|
| Load the correct media into the tray, or press OK to use media in a different tray.
|
|
|
|
| Cleaning mode [OK] to start
|
|
| The product is ready to process the cleaning operation.
|
|
| Load tray 1 with plain paper in the size indicated, and then press OK.
|
|
|
|
| Load tray 1 <TYPE> <SIZE>
|
|
| No trays are configured for the media type and size that the print job is requesting.
|
|
| Load the correct media into tray 1, or press OK to use media in a different tray.
|
|
|
|
|
| The first side of a manual duplex job has printed, and the page needs to be loaded to process the second side.
|
|
| Load the page in the indicated tray with the side to be printed face up, and the top of the page away from you and then press OK.
|
|
|
|
| Manual feed <TYPE> <SIZE>
|
| Press [OK] for available media
|
|
| The product is set for manual feed mode.
|
|
| Press OK to clear the message or load the correct media into tray 1.
|
|
|
|
| Try again later or turn off & on
|
|
| The product memory is almost full.
|
|
| Press OK to finish the job, or press X to cancel the job.
|
| Break the job into smaller jobs that contain fewer pages.
|
|
|
|
|
| Print media has been delayed as it moves through the product.
|
|
| Press OK to clear the message.
|
|
|
|
|
| A non-HP supply is installed.
|
|
| This message is temporary and will disappear after several seconds.
|
| Service or repairs that are required as a result of using non-HP supplies are not covered under HP warranty.
|
|
|
|
|
| The identified print cartridge is nearing the end of its useful life.
|
|
| Order the identified print cartridge. Printing will continue until Replace <color> cartridge appears.
|
|
|
|
|
| More than one supply item is low.
|
|
| Check the supply-level gauges on the control panel, or print a Supplies status page to determine which cartridges are low. See Information pages.
|
| Order the identified print cartridges. Printing will continue until Replace <color> cartridge appears.
|
|
|
|
| Press [OK] If error repeats turn off then on
|
|
| The product cannot process the page.
|
|
| Press OK to continue printing the job, but output might be affected.
|
| If the error persists, turn the power off and then on. Resend the print job.
|
|
|
|
|
| The product rear door is open.
|
|
|
|
|
| Remove shipping locks from <color> cartridge
|
|
| A print cartridge shipping lock is installed.
|
|
| Be sure that the print cartridge shipping lock has been removed.
|
|
|
|
| Remove shipping locks from all cartridges
|
|
| A print cartridge shipping lock is installed on one or more print cartridges.
|
|
| Be sure that each print cartridge shipping lock has been removed.
|
|
|
|
| Remove shipping material from rear door
|
|
| The two shipping locks have not been removed from the rear roller.
|
|
| Open the rear door and remove the shipping locks.
|
|
|
|
| Replace <color> cartridge
|
|
| The print cartridge has reached the end of life.
|
|
|
|
|
|
| The Print quality menu item Replace supplies is set to Override out.
|
|
| You can continue printing until you notice a decrease in print quality.
|
|
|
|
| Unexpected size in tray #
|
|
| The product has detected print media in the tray that does not match the configuration for the tray.
|
|
|
|
|
| Used <color> Cartridge in use
|
|
| A used print cartridge was detected and accepted.
|
|
|
|
|
|
| Used print cartridges are installed.
|
|
|
|
|
|
| A used print cartridge is installed.
|
|
|
appears in the Status alert column in the following table.