Common causes of jams

Common causes of jams

Common causes of jams1
The paper length and width guides are not adjusted correctly.
Adjust the guides so they are against the paper stack.
The media does not meet specifications.
Use only media that meets HP specifications. See Paper and print media.
You are using media that has already passed through a printer or copier.
Do not use media that has been previously printed on or copied.
An input tray is loaded incorrectly.
Remove any excess media from the input tray. Make sure that the stack is below the maximum stack height mark in the tray. See Load paper and print media.
The media is skewed.
The input-tray guides are not adjusted correctly. Adjust them so they hold the stack firmly in place without bending it.
The media is binding or sticking together.
Remove the media, flex it, rotate it 180 degrees, or flip it over. Reload the media into the input tray.
HP Color Laserjet CP2020 note Common causes of jams NOTE:

Do not fan paper. Fanning can create static electricity, which can cause paper to stick together.

The media is removed before it settles into the output bin.
Wait until the page completely settles in the output bin before removing it.
The media is in poor condition.
Replace the media.
The internal rollers from the tray are not picking up the media.
Remove the top sheet of media. If the media is heavier than 163 g/m2 (43 lb), it might not be picked from the tray.
The media has rough or jagged edges.
Replace the media.
The media is perforated or embossed.
Perforated or embossed media does not separate easily. Load sheets one at a time.
Paper was not stored correctly.
Replace the paper in the trays. Paper should be stored in the original packaging in a controlled environment.

1 If the product continues to jam, contact HP Customer Support or your authorized HP service provider.

HP Color Laserjet CP2020 Common causes of jams