Clear jams in duplexer (duplexing models only)

Clear jams in duplexer (duplexing models only)


1.
Open the rear door.

HP Color Laserjet CP2020 owl jam feedarea1 Clear jams in duplexer (duplexing models only)

2.
If necessary, pull the guide (callout 1) and remove any visible paper (callout 2) from the bottom of the delivery area.

HP Color Laserjet CP2020 owl jam duplexer1 Clear jams in duplexer (duplexing models only)

3.
If necessary, remove any visible paper from bottom side of the duplexing unit.

HP Color Laserjet CP2020 owl jam duplexer5 Clear jams in duplexer (duplexing models only)

4.
If you can not see any jammed paper, lift the duplexing unit using the tab on the side of the duplexing unit.

HP Color Laserjet CP2020 owl jam duplexer2 Clear jams in duplexer (duplexing models only)

5.
If you can see the trailing edge of the paper, remove the paper from the product.

HP Color Laserjet CP2020 owl jam duplexer3 Clear jams in duplexer (duplexing models only)

6.
If you can see the leading edge of the paper, remove it from the product.

HP Color Laserjet CP2020 owl jam duplexer4 Clear jams in duplexer (duplexing models only)

7.
Close the rear door.

HP Color Laserjet CP2020 owl jam feedarea4 Clear jams in duplexer (duplexing models only)

HP Color Laserjet CP2020 Clear jams in duplexer (duplexing models only)