Basic troubleshooting checklist

Basic troubleshooting checklist

If you are experiencing problems with the product, use the following checklist to identify the cause of the problem:

Is the product connected to power?

Is the product on?

Is the product in the Ready state?

Are all necessary cables connected?

Are genuine HP supplies installed?

Were recently replaced print cartridges installed correctly, and was the pull tab on the cartridge removed?

For additional information about installation and setup, see the getting started guide.

If you cannot find solutions to problems in this guide, go to

This section provides information about the following topics:

HP Color Laserjet CP2020 Basic troubleshooting checklist