HP Color Laserjet CP2020

HP Color Laserjet CP2020 > Solve problems

• HP Color LaserJet CP2020 Series
  • Trademark and Copyright Information
  • Product basics
    • Product comparison
    • Product features
    • Walkaround
      • Front and side view
      • Back view
      • Model and serial numbers
  • Control panel
    • Control-panel walkaround
    • Control-panel menus
      • Use the menus
      • Reports menu
      • System setup menu
      • Service menu
      • Network config. menu
  • Software for Windows
    • Supported operating systems for Windows
    • Supported printer drivers for Windows
    • HP Universal Print Driver (UPD)
      • UPD installation modes
    • Select the correct printer driver for Windows
    • Priority for print settings
    • Change printer-driver settings for Windows
    • Install the Windows software
      • Software installation types for Windows
      • Remove software for Windows
    • Supported utilities
      • HP Web Jetadmin
      • Embedded Web server
      • HP ToolboxFX
      • Other Windows components and utilities
  • Use the product with Macintosh
    • Software for Macintosh
      • Supported operating systems for Macintosh
      • Supported printer drivers for Macintosh
      • Priority for print settings for Macintosh
      • Change printer-driver settings for Macintosh
      • Supported utilities for Macintosh
        • View embedded Web server using a Macintosh
    • Use features in the Macintosh printer driver
      • Create and use printing presets in Macintosh
      • Resize documents or print on a custom paper size
      • Print a cover page
      • Use watermarks
      • Print multiple pages on one sheet of paper in Macintosh
      • Print on both sides of the page (duplex printing)
      • Set the color options
      • Use the Services menu
  • Connectivity
    • Supported network operating systems
      • Printer sharing disclaimer
    • USB connection
    • Supported network protocols
    • Configure the product on the network
      • Set up the product on the network
        • View settings
          • Network configuration page
          • Configuration page
      • IP address
        • Manual configuration
        • Automatic configuration
        • Show or hide the IP address on the control panel
        • Set automatic crossover
        • Set network services
        • Restore defaults (network settings)
      • TCP/IP
        • IP address
        • Configure IP parameters
          • Dynamic Host Configuration Protocol (DHCP)
          • BOOTP
        • Subnets
          • Subnet mask
        • Gateways
          • Default gateway
  • Paper and print media
    • Understand paper and print media use
    • Supported paper and print media sizes
    • Supported paper types and tray capacity
    • Special paper or print media guidelines
    • Load paper and print media
  • Print tasks
    • Cancel a print job
      • Cancel the current print job at the product control panel
      • Cancel the current print job from the software program
    • Use features in the Windows printer driver
      • Open the printer driver
      • Use printing shortcuts
      • Set paper and quality options
      • Set document effects
      • Set document finishing options
      • Obtain support and product-status information
      • Set advanced printing options
  • Color for Windows
    • Manage color
      • Automatic
      • Print in Grayscale
      • Manual color adjustment
        • Manual color options
      • Color themes
    • Match colors
      • Match colors using the Microsoft Office Basic Colors palette
      • Match colors using the HP Basic Color Match tool
      • Match colors using View Custom Colors
    • Advanced color use
      • HP ColorSphere toner
      • HP ImageREt 3600
      • Media selection
      • Color options
      • Standard red-green-blue (sRGB)
  • Manage and maintain
    • Information pages
    • HP ToolboxFX
      • Open HP ToolboxFX
      • Status
        • Event log
      • Alerts
        • Set up Status Alerts
        • Set up E-mail Alerts
      • Product information
      • Set password
      • Help
      • Device Settings
        • Device Information
        • Paper Handling
        • Printing
        • PCL5c
        • PostScript
        • Print Quality
        • Print Density
        • Paper Types
        • System Setup
        • Save/Restore Settings
        • Password
        • Service
      • Network Settings
      • Shop for Supplies
      • Other Links
    • Embedded Web server
      • View the HP embedded Web server
      • Embedded Web server sections
    • Manage supplies
      • Supplies life
      • Print-cartridge storage
      • HP policy on non-HP print cartridges
      • HP fraud hotline and Web site
      • Print when cartridge has reached estimated end of life
    • Replace print cartridges
    • Memory and font DIMMs
      • Product memory
      • Install memory and font DIMMs
      • Enable memory
        • Enable memory for Windows
      • Check DIMM installation
    • Clean the product
    • Firmware updates
  • Solve problems
    • Basic troubleshooting checklist
      • Factors that affect product performance
    • Control-panel and status-alert messages
    • Clear jams
      • Common causes of jams
      • Jam locations
      • Change Jam Recovery setting
      • Clear jams in tray 1
      • Clear jams in tray 2
      • Clear jams in tray 3
      • Clear jams in fuser area
      • Clear jams in output bin
      • Clear jams in duplexer (duplexing models only)
    • Solve image-quality problems
      • Identify and correct print defects
        • Print-quality checklist
        • General print quality issues
        • Solve issues with color documents
        • Use HP ToolboxFX to troubleshoot print-quality problems
        • Optimize and improve print quality
        • Calibrate the product
    • Performance problems
    • Product software problems
    • Solve Macintosh problems
      • Solve problems with Mac OS X
  • Appendix A Supplies and accessories
    • Order supplies and accessories
  • Appendix B Service and support
    • Hewlett-Packard limited warranty statement
    • Print cartridge limited warranty statement
    • End User License Agreement
    • Customer support
    • Repack the product
    • Service information form
  • Appendix C Specifications
    • Physical specifications
    • Electrical specifications
    • Acoustic emissions
    • Environmental specifications
  • Appendix D Regulatory information
    • FCC regulations
    • Environmental product stewardship program
      • Protecting the environment
      • Ozone production
      • Power consumption
      • Paper use
      • Plastics
      • HP LaserJet print supplies
      • Return and recycling instructions
        • United States and Puerto Rico
          • Multiple returns (two to eight cartridges)
          • Single returns
          • Shipping
        • Non-US returns
      • Paper
      • Material restrictions
      • Disposal of waste equipment by users in private households in the European Union
      • Material Safety Data Sheet (MSDS)
      • For more information
    • Declaration of conformity
    • Country/region specific statements
      • Laser safety
      • Canadian DOC regulations
      • VCCI statement (Japan)
      • Power cord statement (Japan)
      • EMI statement (Korea)
      • Laser statement for Finland
      • Substances Table (China)
  • Using accessibility shortcut keys in the Help Viewer
  • Using the HTML Help Viewer

HP Color Laserjet CP2020